MANAGEMENT CONSULTING

Consultancy Services
Enterprise Resource Planning (ERP) Solutions
Customer Relationship Management (CRM) Solutions
Program & Project Management
IT Service Management
Professional Training
Business Process Re-engineering

In today’s economy, the challenge to reduce costs while emphasizing growth by improving business processes and operations has never been greater. ITL partners with your organization to maximize operational efficiencies, unlock growth potential, and empower transformative change while reducing overall operating costs.
Our team has a unique blend of industry and consulting experience, which enables us to provide pragmatic solutions for the complicated issues while leveraging industry best practices. Our management consulting services focus on our clients’ most critical issues and opportunities.
ITL’s consultancy services can help you understand and meet market demands anywhere in the world, whatever your industry.
Consultancy Services help you to grow your business smoothly and efficiently.

Enterprise Resource Planning (ERP) is a suite of applications that manages and integrates at its most basic level to core business processes into a single system such as Sales & Marketing, Procurement, Finance & Accounting, Human Resource, customer support, Customer Relationship Management(CRM), Engineering & Production, Supply Chain Management (SCM), Manufacturing and inventory. The central feature of all ERP systems is a shared database that supports multiple functions used by different business units.
Why ERP System is a necessity?
Because an ERP system integrates data and processes across multiple departments and locations, it allows a company to move product faster, process orders quicker, invoice customers more rapidly and reconcile shipments sooner. The following COUNTLESS BENEFITS can be good justifications for implementing an ERP system.

  • Integrated business processes
  • Improve the decision-making process.
  • One central database with no duplication of data
  • Greater control and traceability.
  • A single ‘view of the truth’
  • Improved Internal Communication.
  • Lower costs, more competitive.
  • Easy-to-use, powerful reporting across the whole suite (and therefore the whole organization)
  • Ensure regulatory compliance and security

The type of ERP system that will work best for your business depends on the size of your organization and the functions of the ERP solution that can best support your business requirements as there are different types of ERP systems ranging from industry-specific ERP solutions to web-based (SaaS), or cloud ERP; to small business ERP.
The following are KEY FEATUERS where an intelligent solution of ERP can support your business with modules that can be sold separately or bundled as a plan:

Accounting and Financials
  • Managing budgets, accounts and receivable
  • Controlling supplier balances, invoices, and payments
  • Managing bank accounts, cash positions, and cash forecasts.
  • Creating various financial reports including profit and loss, cash flow, balance sheet, aging, and profit center reports.
Sales and Customers
  • Opportunities and pipeline management
  • Customer contact and activity management
  • Sales quotations and orders
  • Invoicing and crediting
  • Sales and pipeline forecast
  • Service contract management
  • Service call management and tracking
Purchasing and Operations
  • Purchase orders and deliveries
  • Goods receipts and returns
  • Bills of materials
  • Production orders
  • Forecasting and material requirements planning
Inventory and Distribution
  • Items management, item queries
  • Receipt to stock, release from stock, and stock transactions
  • Stock transfer between multiple warehouses
  • Serial number management
  • Inventory revaluation
  • Customer and vendor catalog
  • Price lists and special pricing
  • Batch management
  • Pick and pack
Reporting and Administration
  • It provides powerful integrated analytic and reporting tools to help you access the critical business information you need.
  • Gathering data from multiple sources and generate timely and accurate reports based on critical company data across financials, sales, customers, inventory, service, production, and operations.
  • Employee directory and administration, employee time
  • Data migration workbench, data archiving
  • Reporting allows you to choose from a variety of report formats and to control access to information displayed.

Moving business forward & accelerate profitable growth need to:

  • Sell smarter with embedded intelligence
  • Engage with customers on any channel or device
  • Automate and streamline your supply chain
  • Deliver fast, personalized service
  • Foster relationships with authentic and personal engagement
  • Make technicians more effective
  • Optimize your resources
  • Run smarter operations
  • Increase efficiency
  • Boost productivity and increase revenue
  • Manage projects with confidence
  • Enable development and growth
  • Drive operational excellence
  • Increase productivity
  • Make smarter decisions
  • Optimize operations through insights
  • Accelerate sales performance
  • Streamline processes and promote a culture of collaboration
  • Innovate with a modern and adaptable platform
  • Elevate your financial performance

All the above, can be done through having the powerful and intelligent solution of ERP System than should be chosen based on many factors through our expertise after analyzing anything related to your work environment. Intelligent Technologies Labs (ITL) can offer the best from: Microsoft Dynamics 365, SAP, Oracle, Odoo .. etc

Today, the topmost strategy of a business is to identify and retain the profitable customers through becoming the customer-focused business in order to provide maximum satisfaction to the customers thereby establishing a long-term relationship with them. Therefore, CRM aims at improving the relationship with existing customers, finding new prospective customers, and winning back former customers.
It’s a category of integrated, data-driven solutions that improve how you interact and do business with your customers.
What does a CRM solution do?
With an easy-to-use & customizable dashboard on top of having the appropriate solution of CRM, you can create a cross-functional information system to:

  • Streamline processes and increase profitability in your sales, marketing, and service divisions.
  • It can serve as a vital nerve center to manage the many connections that happen in a growing business.
  • you can see a 360-degree view of the customer, all in one place.
  • Monitor/manage tasks and deals
  • Automate customer-related processes
  • Allows cross-departmental collaboration
  • Monitor/manage email campaigns

Choosing the best solutions for CRM is not that easy task since there are variety types of CRM Systems such as Operational CRM, Analytical CRM, Collaborative CRM & it could be on Cloud Hosted of on-Premise as the type of CRM system that will work best for your business depends on the size of your organization and the functions of the CRM solution that can best support your business requirements
CRM goes beyond benefits & features:

  • Automate marketing interactions
  • Greater efficiency for multiple teams
  • Improved Analytical Data and Reporting
  • Ease of communication, organized data, and improved customer service
  • Increase your sales revenue
  • Maximize upselling and cross-selling
  • Better internal communication
  • Automated workflows
  • Track sales opportunities
  • Greater efficiency
  • Reporting & analytics
  • Customization tools & Mobile app.
  • Better decision

Running a successful business is no simple task. When marketing campaigns, data analysis, meetings, customer care, and more all happen simultaneously, you need a powerful CRM solution to bring all these functions together in one place.
If your organization looking for a powerful & flexible solution, you can put our expertise to work in your solution based on your environment since we can offer the best from Microsoft Dynamics, SAP, Oracle, Odoo, Highrise ..etc

ITL provides personalized Project Management Services for organizations through all phases of a project. ITL Project Managers work to ensure successful completion of your project by coordination of all aspects of your project which include scope management for all activities, including change management. Our program management service areas include:

  • Performance and scope Management
  • Schedule and cost Management
  • Project Portfolio Management
  • Project Management
  • Establishing PMO
  • Project Staff Augmentation

Through a combination of management expertise, proven best practices, and deep industry knowledge, we make our clients accomplish and exceed the organization’s mission and goals.

ITL’s ITSM uses industry best practices with Information Technology Infrastructure Library (ITIL) standards, it’s easy for the IT staff to define the details of process flow and create detailed work instructions through structured planning and implementation, all in a way that makes sense for their organization.
The ITIL framework is typically implemented in stages, with additional processes added in a continuous service improvement program. ITL can assist your organizations to benefit in several important ways from ITIL:

  • IT services become more customer-focused
  • The quality and cost of IT services are better managed
  • The IT organization develops a clearer structure and becomes more efficient
  • IT changes are easier to manage
  • There is a uniform frame of reference for internal communication about IT
  • IT procedures are standardized and integrated
  • Demonstrable and auditable performance measurements are defined

There are many benefits, both tangible and intangible, from implementing ITIL-based solutions. ITL provides a complete transformation to a service center model resulting in increased capability, capacity, and performance. We align ITIL implementation standards with our clients’ business models.

In today’s rapidly changing business environment, training on core competencies has become a critical for all organizations. Whether you’re in industry or government, you must be able to successfully manage internal projects and keep your staff up-to-date on new initiatives to stay competitive.
ITL can deliver any of our courses to your team or organization in a private format at your location. Our comprehensive and cost-effective training for organizations to expand their IT skills training include the following:

  • Training on new policies
  • PMP Training
  • PMP Exam Prep
  • ITIL Training
  • Security Training

Our Business Process Reengineering (BPR) framework ensures that processes are analyzed, redesigned and implemented based on the broader client environment. ITL BPR approach is composed of the following phases:

  • Assessment of Current State
  • Design of Future Processes
  • Implementation of Recommendations

The structured approach helps realize value and performance improvement and supports a teaming relationship between ITL and organizations resulting in acceptance of the changes required for success.
ITL’s BPR consulting enables the fundamental rethinking and redesign of processes to achieve dramatic improvements in performance, efficiency and alignment of process with organizational strategy.