Enterprise Technologies

As your business demands are changing continuously, trying to juggle employees and customers, the operations of your business, and your various communications and IT services can be daunting. Our solutions increase end-user productivity and keep data secure, while ensuring businesses focus on their core objectives.

Business-Class Email, Office Applications & Calendaring
Email Continuity Service (ECS)
Employee Monitoring
Data Center & Networking Infrastructure
Wireless & Mobility
Managed Security Service
Managed Print Service
Managed IT Services

When you lack the resources, time and means to properly manage your business email solution, outsourcing your service to experts who’ve been doing nothing else but this day in and day out for over a decade is the way to go. ITL can help you to accelerate your business with productivity-enhancing features, unlimited support and expert migration to bring you the flexibility and agility you need from a premium email and collaboration solution.
Some features to help you accomplish more:

  • Access professional email, contacts, and shared calendars (All-in-one calendar management) anywhere to stay on top of what matters.
  • Get access to a more personalized inbox with helpful features and a smarter, more organized way to view and interact with email. All you work will be done faster with an intelligent inbox.
  • Stay connected wherever you are & work without worries wherever you work best.
  • Work without worries wherever you work best using your own domain name.
  • Get industry-leading anti-malware protection and anti-spam filtering to guard against ever-present email threats.
  • get archiving capabilities for legal discovery and compliance, plus eDiscovery.
  • Analytics & Intelligence: Put your data to work for you. Use the latest spreadsheet tools, dashboards, reports, and data visualizations to make sense of all your data the easy way.
  • Security & Compliance: Office 365 takes security and compliance to the next level by helping you control data security and lower compliance costs and risks.

YOU HAVE THE CHOICE TO GET Exchange Online as a standalone hosted solution that you can get by itself or as a part of Office 365 Business ( Basic Productivity Tools) /Enterprise (Advanced Services) Plan that includes Office and more or Exchange Server 2016 as an on-premises solution.
Get the essential productivity tools that just keep getting better with an Office 365 subscription (Office applications, File storage and sharing, Online meetings, Business voice, Teamwork hub, Intranets and team sites, Enterprise social networks, Task management, Content services, Business process automation).

Email is an integral part of doing business today. Communication via email impacts productivity, revenue, customer relations and business operations as powerfully as telephone conversations, fax transmittals and post office deliveries. It is often the primary tool used to negotiate deals, aid clients, manage employees, and secure vendors.
But ECS gives you access to email even when your own servers go offline for any unplanned outages such as Connectivity Losses, LAN or WAN outages, Database Corruption, Natural Disasters, Hardware Server Failure. With ECS, users will be able to instantly log into their mail where they can view and respond to the last 30 days of messages as well as any new messages received. Once service is restored, any messages received during the outage will be available in their mailboxes.
ITL’s ECS is designed as an always-on service, so there’s no need to activate it while you’re working to restore service or handling other priorities. The Email Continuity Service is your assurance that your business will always have access to messages, no matter what happens to your own mail servers.

Email Continuity Service Features and Benefits:

  • Simple to launch, easy to use
  • No onsite hardware or software required
  • Affordable for businesses of all sizes
  • Always on; instantly available
  • No “bounced” messages

Record and control all employee computer activities, increase staff productivity, reserve network resources and protect against unauthorized content.
We protect your business through a complete insider threat prevention platform with four modules including Employee Monitoring, Web Filtering, Data Loss Prevention and Laptop Data Recovery that can be purchased individually or as a bundle.

Employee Monitoring

Allows you to monitor and control all employee computer activity including web surfing, IM, all emails sent and received including Webmail such as (Gmail, Hotmail ..), programs used, keystrokes typed and even take screenshots as well as you can receive reports & alerts via email.

Web Filtering

Our unique solution allows you to record and filter web activity. It is designed to extend your visibility beyond a simple list of URLs and give you a true understanding of whether or not your employees are acting in a safe and productive manner. You’ll see everything from everywhere since it is compatible with PC, Mac, Android iOS, as well as Citrix and other virtual desktop environments.

Data Loss Prevention

View and block sensitive data from leaving the organization via email, email attachment or USB devices. It actually scans the content before it can leave the organization and determines whether or not a policy violation is being committed. If there is a violation, it blocks the action.

Laptop Data Recovery

Protect your sensitive data on laptops. Geolocate, retrieve & delete files remotely when a laptop is reported lost or stolen.

This powerful software will enable you to:

  • Stop theft or loss of confidential data, including customer information, credit cards, health records and intellectual property
  • Increase employee productivity
  • End risks, operational and financial damage from laptop theft or loss
  • Stop employees from breaking company policies
  • Improve regulatory compliance, eliminating fines, reputation damage and losses

All these can be through one agent download and viewable through one control console.

Data Center is the brain of a company and the place where it stores, manages, and disseminates its data. It’s used to house Computers, Servers, Networking Systems and components of the company’s information technology (IT) needs.
It can be complex (dedicated building) or simple (an area or room that houses only a few servers). Additionally, a data center may be private or shared, physical or virtual ..
It usually requires a physical Plant Layout and Management along with the Supporting Services including HVAC, Electrical Systems (Power Transformers, Uninterruptible Power Source (UPS), Generators ..), Access Control & Safety, Raised Floor Systems, Server Cabinet Systems, Cables Plant, Fire Suppression & Protecting Systems, Networking Connectivity, Environment Monitoring, Leak Detection ..etc. This is the deal of Data Center Design and Implementation and really its designing & building is not that easy task since you have to architect, plan in a way that even if you don’t know what the future holds but you know that you have built agile and flexible infrastructure which can embrace future trends that are not yet known; future technologies that are not yet invented.
The requirement gathering process is possibly the most important since without correct and proper requirements, you cannot design a solution that meets your needs.
Data Center Management involves ensuring the reliability of both the connections to the data center as well as the mission-critical information contained within the data center’s storage. Above all, the continues security monitoring is the top priority for any organization.
The key to success lies in the robust design of every individual component and especially in the redundancy of all critical components.
In ITL, we know what is required in designing, supplying, installation, testing and commissioning of global solutions for data centers, including assembly and preparation to deploy and maintain a connected and efficient data center. We also provide a number of intelligent solutions that can help you manage and optimize your network and its connectivity so your data center can deliver the best performance possible.
Whether you are building a new data center or upgrading a switch in a cabinet, both require a scalable, reliable, smart and cost effective solution that never let you down through a plan to make sure all of the products arrive on time so you can make your cutover date.
Intelligent Technologies Labs offers you the utmost of every required component in building your Data Center from Fire Suppression & Protecting Systems (NOVEC, FM200, CO² ..etc) to Low Current Systems (CCTV, Access control ..etc), it also integrates innovative solutions to meet your assessment and deployment needs.
As well as, ITL offers a wide range of products and services needed to design and build an IT Networking Infrastructure that will serve your strategic business needs since it is considered the backbone of any modern technology.
Networking infrastructure is a complete system of cabling and associated hardware which provides a comprehensive telecommunications infrastructure including all cables types that can be chosen depending on the network’s physical layer, topology, and size such as (Unshielded/ Shielded Twisted Pair Cables, Coaxial Cable, Fiber Optic Cable ..etc), Connectors ..
Every structured cabling system is unique, due to variations in:

  • Architectural structure of the building, which houses the cabling
  • Cable and connection products
  • Function of the cabling installation
  • Types of equipment cabling installation will support
  • Configuration of an already installed system (upgrades and retrofits)

A structured cabling can standardize the cabling systems with consistency so that the future cabling updates and troubleshooting will be easier to handle.
In summary, a modern Data Center is to keep it upgraded in terms of speed, performance and efficiency & to make it secure, productive, power efficient and future ready as all the equipment moves, adds and changes can be simplified with the help of Networking Infrastructure Cabling.

A smarter network that’s mobile and IoT ready
The world around us is changing rapidly as technology becomes increasingly intertwined with our day-to-day routines. It is essential to get the right network with the best quality of experience to deliver the performance you need for your facility for years to come.
Your employees expect their work style to be as mobile and seamless as their lifestyle. Your visitors expect a personal onsite experience that’s tailored to what they want. You expect to gain a competitive advantage through the Internet of Everything, with mobility and mobile applications at its core. With such high expectations, you need a solution that is scalable, secure and perfectly suited for your connectivity demands where mobility has become “the go to” standard for enterprise connectivity today.
Intelligent Technologies Labs (ITL) offers a wide selection of industry-leading wireless switches, controllers, Access Points .. to ensure the availability and performance of the network since meeting the security and compliance demands of networks is no easy task.
We deliver superb Wi-Fi performance that can be deployed as controller-managed, controllerless or remote access depending on the design, scope and scale of your wireless network as Access points are the backbone that determines the size and speed whether it’s indoor or outdoor, standalone or centrally-managed.
Our experts will put technology to work for you with reducing complexity and risk, proven delivery expertise and rapid connectivity, state of the art tools, technologies and methodologies.

The ITL managed security service provides much more than other Security-as-a-Service (SAAS) providers do. We will manage, monitor and consolidate your internet security requirements, utilizing a wide range of service & protecting your network. In addition to all the standard security that competitors provide, ITL also offers:

  • Monitoring 24x7x365 protection of over 1600 enterprise data networks worldwide by trained security analysts located in Security Operations Centers.
  • Threat Analysis -ITL collates the information provided by its managed security appliances. This allows ITL to see threats both locally and globally in real-time and, if required, pro-actively update all its clients’ boxes to the latest protection levels.
  • Bandwidth Management -Make the most of existing links by analyzing traffic, removing irrelevant traffic and managing business critical data through quality of service.
  • License Management – No need for multiple licenses: One license per box covers all users and all security applications. You’ll spend less time on administration, and be confident that everyone is protected.
  • Change Control – As part of the service, ITL customers benefit from validation of their firewall requests by trained security experts, ensuring that security is not compromised. All changes are saved to a source control database and the configuration of the security system is backed up to a remote site. All this means ITL customers can rely on change control being properly managed.
  • Load Balancing – Single or Multiple Internet Connections can be configured to load balance the traffic so that it suits your business needs.
  • Security Consulting: Assistance with network security architecture, policy development, vulnerability assessment, forensics and attack response efforts can all be provided by the support team.

We offer a full spectrum of managed print services (MPS) for small businesses up to large, multinational corporations.
It reduces costs, improves productivity and complies with security and environmental regulations across your entire print infrastructure, including your office, production, remote and mobile work environments around the globe.
As well as, it reduces your total cost of office printing and enhances employee productivity while we manage all aspects of printing and copying for small and mid-sized offices, including service desk, break-fix, supplies and procurement.
Some of the benefits of MPS:

  • Reduce costs up to 30% and increase efficiency
  • Improve employee satisfaction and productivity
  • Enhance document security
  • Improve environmental sustainability

Gain visibility and control of your printing spending. This helps free up resources for innovative projects that improve efficiency and drive competitive advantage.
Our managed print services are not just for large, global corporations. We deliver results like these to companies of all sizes.

Enjoy fully automated management of your IT infrastructure to free IT resources and put more effort into growing your business.
ITL offers comprehensive suite of remote managed and IT infrastructure services. Whether you are small business or giant enterprises, ITL’s remote infrastructure management designed to your organization remotely and proactively monitor client endpoints, networks and computers.
This technology gives IT service providers the ability to manage more clients than traditional break/fix IT providers and to do so more efficiently. Through Remote Monitoring Management (RMM), technicians can remotely install software and updates, administer patches, and more – and this can often all be done from a single, unified dashboard. Technicians can administer tasks simultaneously to many computers at once, and no longer have to travel from office to office to handle routine maintenance.
Eliminate the guessing game on the right level of managed services for SMBs. ITL’s remote managed services package addresses IT needs at the right price. The best part is that we’ll manage it all for you whether it’s desktop or server monitoring and maintenance.

Main Functions:

  • Gather information about client software, hardware and networks
  • Supply the MSP with activity reports and data
  • Create appropriate alerts and tickets when problems arise
  • Track network and device health
  • Monitor multiple endpoints and clients simultaneously
  • Automate scheduled maintenance tasks

Our remote managed services comprise of server and desktop monitoring and maintenance for enterprise clients with a large IT footprint or sophisticated technology solutions. ITL services are performed 24x7x365 days a year by experienced, certified technicians in our network operations center. Our Secure NOC uses enterprise-class technologies and follows proven ITIL processes to ensure continuous up-time.